Help is here! 

Don't panic — we've got you covered. Select one of the categories below to find answers to our most frequently asked questions. If you still can't find what you're looking for use our contact form below to send us a question.
Shipping

-Free shipping on any purchase over $50.
-Items shipped within 3 days of purchase
-All items shipped in padded recyclable packaging to prevent breakage

Customs

Our customizer allows you to create any design you can imagine for your personal glass.

-For etched products, there is a maximum of 3 shades representing depth level. (Black-Grey-Light Grey/White)

-Our customizer allows you to upload your own images or fonts.

-Can I make colored designs? 

Currently we cannot offer colored designs any customs submitted utilizing color will be converted into a 3 shade greyscale. We will offer colored prints in the future when we are able to acquire the equipment.

Fonts


-For fonts the file type must be .woff2. You can create these files by downloading a font here:
https://www.1001fonts.com/

Then uploading it to here: https://www.fontsquirrel.com/tools/webfont-generator

-Otherwise you can link a google font .woff2 url to upload.
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Returns

Graffiti will accept any return within 7 days of product being received. Please include a reason for your return and email brett@rnbglass.com.

If the product is still usable we will provide return shipping packaging and labels.

If the product is unusable, i.e. broken on shipping or other coincedences within 7 days. Please include pictures of the item in packaging, so that we may determine the cause and improve our packaging in the future.

Wholesale

Want to sell our items in your store? 
Contact us at brett@rnbglass.com
We can provide wholesale amounts for businesses buying multiple products for resale. Include the design you would like to use from our selections or use your own.

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